Ventic HVAC
Privacy Policy
Effective Date: June 17, 2026 · Business: Ventic HVAC LLC · Website: www.ventichvac.com
Address: 397 Williams St, Suite BEZ, Marlborough, MA 01752 · Email: info@ventichvac.com
1. Introduction
This Privacy Policy explains how Ventic HVAC LLC collects, uses, discloses, and safeguards information when you visit our website, submit a form, request information, communicate with us, request HVAC services, or otherwise interact with us online. By using our website or services, you consent to the collection and use of information as described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
We may collect information you voluntarily provide, including:
- Name, email address, phone number, mailing address
- Property address and service location details
- HVAC system details, project notes, photos, and uploaded files
- Communication preferences
- Information submitted through forms, consultations, dispatch requests, or customer service interactions
2.2 Information Collected Automatically
When you visit our website, we may automatically collect IP address, browser type, device information, operating system, website activity, pages visited, referral source, date and time of visits, and cookies and similar technologies.
2.3 Information From Third Parties
We may receive information from service providers, scheduling tools, communication platforms, analytics providers, advertising platforms, and publicly available sources.
3. How We Use Information
We may use information to respond to HVAC service requests, schedule appointments, provide customer support, send service updates, improve services, prevent fraud, maintain compliance with applicable laws, and monitor website performance.
4. SMS / Text Messaging Privacy
4.1 SMS Consent
By providing express written consent through our website, forms, or scheduling process, you agree to receive SMS messages from Ventic HVAC LLC. Consent is not a condition of purchase.
4.2 Types of Messages
Messages may include appointment reminders, service updates, dispatch notifications, customer support communications, and marketing messages where permitted. Message frequency varies. Message and data rates may apply.
4.3 Opt-Out & Help
You may opt out at any time by replying STOP. For assistance reply HELP or contact info@ventichvac.com.
4.4 SMS Data Protection
We do not sell or share SMS consent data with third parties for their own marketing purposes. SMS information may only be shared with service providers necessary to deliver messaging services.
5. Cookies & Tracking Technologies
We may use cookies, pixels, analytics tools, tracking technologies, and session identifiers to improve website functionality and marketing performance. Users may control cookies through browser settings.
6. How We Share Information
6.1 Service Providers
We may share information with vendors who assist in website hosting, customer relationship management, scheduling, form delivery, SMS delivery, email communications, analytics, and customer support.
6.2 Legal Compliance
We may disclose information when required by law, court order, subpoena, government request, or regulatory investigation.
6.3 Business Transfers
Information may be transferred during a merger, acquisition, sale of assets, or reorganization.
7. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.
8. Data Retention
We retain information as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Retention periods may vary depending on applicable legal requirements.
9. Your Rights
Depending on applicable law, you may have rights to access, correct, delete, or restrict processing of personal information, and to request copies of information. To exercise these rights contact info@ventichvac.com.
10. Children's Privacy
Our services are not directed toward individuals under 18 years of age. We do not knowingly collect information from children under 18.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of third-party websites.
12. Massachusetts Privacy Rights
Massachusetts residents may have additional rights under applicable privacy laws. Requests may be submitted to info@ventichvac.com.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
14. Contact Us
Ventic HVAC LLC
397 Williams St, Suite BEZ, Marlborough, MA 01752
Website: www.ventichvac.com
Email: info@ventichvac.com
Phone: +1 978-917-9397